Visitors to our website are required to accept the following terms and conditions in return for the information given to them on this website.
Privacy notice and consent
This notice explains how information about you is collected and used this website is operated by Strongroom Self Storage Ltd.
Who we are
Strongroom Self Storage Ltd are a 'data controller' for the purposes of the Data Protection Act 1998. This means we are responsible for, and control the processing of, your personal information. The person responsible for how we handle personal information is Clare Broomfield, email@example.com.
What information we collect?
Personal information provided by you
Personal information provided by third parties
Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us provide services to you and to improve and personalise our service to you.
Personal information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
Sensitive personal information
We will not usually ask you to provide sensitive personal information. We will only ask you to provide sensitive personal information if we need to for a specific reason, for example, if we believe you are having difficulty dealing with your account due to illness or other serious life event. If we request such information, we will explain why we are requesting it and how we intend to use it. Sensitive personal information includes information relating to:
We will only collect your sensitive personal information with your explicit consent.
Children We do not knowingly collect personal data relating to children under the age of . If you are a parent or guardian of a child under the age of  and think that we may have information relating to that child, please contact us at firstname.lastname@example.org. We will ask you to prove your relationship to the child but if you do so you may (subject to applicable law) request access to and deletion of that child’s personal data.
How do we collect information from you?
We gather information directly from you and also via our website[s] and mobile application[s] or ‘Apps’ and other technical systems. If you visit our storage facility, some personal data may be collected from monitoring devices and systems such as closed circuit TV (CCTV) and door entry systems at the site.
We may monitor and record communications with you (such as telephone conversations and emails). We may do this for a number of reasons, such as to check the quality of our customer service, for training purposes, to prevent fraud or to make sure we are complying with legal requirements.
You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
How will we use the information about you?
We collect information about you for a number of reasons.
So that we can take steps to enter into a contract with you and provide services to you once that contract is in place, we collect personal information to:
We also collect personal information to comply with our legal obligations, for example to comply with anti-money laundering and counter-terrorist financing requirements.
To make sure we give a high quality and secure service, we collect personal information and CCTV images to:
If you agree, we will contact you to let you know about other products or services that may be of interest to you—see 'Marketing’ section below;
If we propose to use your information for any other uses we will ensure that we notify you first. If we need your consent to use your information for these other purposes, we will give you the opportunity to opt in or to refuse. If you opt in, you will be able to opt out at any time.
We would like to send you information by post, email, telephone, text message (SMS) about products and services, competitions and special offers which may be of interest to you.
We will never sell or share your personal data with any third party
We will ask whether you would like us to send you marketing messages by asking you to tick the relevant boxes when you complete our online enquiry form or come to our storage facility to sign a storage agreement.
If you have consented to such receive marketing from us, you can opt out at any time. See 'What rights do you have?’ below for further information.
We may do a credit check on you:
Our search will be recorded on the files of the credit reference agency.
We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address or who are financially linked to you.
Other credit businesses may use your information to:
If you provide false or inaccurate information to us and we suspect fraud, we will record this.
When will we contact you?
We may contact you to let you know about any changes to the service you have signed up for or to provide information you have requested. Where you have opted to receive further information from us, we will invite you to participate in surveys about our services (but it is your choice if you wish to take part) and we will contact you for marketing purposes. You can tell us to stop contacting you for marketing at any time – see the section on your rights below. If you ask us to stop contacting you, you can also ask us to start again at any time.
When will we contact any other person about you?
If you provide us with details of any other person we can contact to discuss your account, we may contact that person and discuss and share the details of your account with that person and deal with that person in relation to your account as if that person was you. We may particularly want to do this if we are unable to get in touch with you for any reason. If you change your mind, you can email or write to us and have this person taken off your account as an alternate contact person (see ‘How can you contact us?’ below).Who your information might be shared with
We may disclose your personal data to:
If we pass data on to insurers, they may enter your data onto a register of claims which is shared with other insurers to prevent fraudulent claims. If we use an outside party to process your information, we will require them to comply with our instructions in connection with the services they provide for us and not for their own business purposes.
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:
[We are certified to ISO 27001. This family of standards helps us manage your information and keep it safe and secure.]
We have strict security and confidentiality procedures covering the storage and disclosure of your information in order to keep it safe and to prevent unauthorised access. We only allow certain authorised employees to have access to your personal information who need to use it to fulfil their job responsibilities. These employees are trained in the proper handling of customer information. Employees who do not comply with our internal rules are subject to our usual disciplinary procedures.
While we will use all reasonable efforts to keep your personal data safe, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).
Our website contains links to websites and applications owned and operated by other people and businesses. These third party sites have their own privacy policies and use their own cookies and we recommend that you review them before you provide them with personal information. They will tell you how your personal information is collected and used whilst you are visiting these other websites. We do not accept any responsibility or liability for the content of these sites or the use of your information collected by any of these other sites and you use these other sites at your own risk.
What can I do to keep my information safe?
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
How long do we keep your personal information?
We will hold your personal information on our system for as long as is necessary for the service you have requested or for the length of time set out in any contract between us, unless you have told us you want us to remove us from the system (see section “Right to be forgotten” below).
What rights do you have?
Right to request a copy of your information
You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or all of it, please:
We will not charge any fee for this service in most cases.
Right to correct any mistakes in your information
You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:
Right to ask us to stop contacting you with direct marketing
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:
Right to be forgotten
You can ask us to delete the data we hold about you in certain circumstance. You can do this if it is no longer necessary for us to hold the data for the purpose it was collected (for example if you are no longer a customer), or if we are using it without your consent or you have to ask us to delete it to comply with any of your legal obligations. You can also do this if you originally gave your consent to us using your information and you want to change your mind, If you would like to do this, please:
We will take steps to make sure the information is deleted from our systems and by any people who are processing your information for us unless we have to carry on using the information for legal reasons.
How to contact us
[Do you need extra help?]
[If you would like this policy in another format (for example: audio, large print, braille) please contact us (see ‘How can you contact us?’ below).]
20th November 2018
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